PRIVACY POLICY | Haymans Farm

This privacy policy details how Haymans Farm (“we”, “our”, “us”) collect, use and disclose your information when you use our website, in accordance with the GENERAL DATA PROTECTION REGULATION (GDPR) and other relevant legislation. We collect information to enable us to run the best service we can. It is important to us to be transparent about why we need the personal information we collect, what we do with this information, and how we keep your information safe.

1. Who We Are

Our contact details are:

- Email: info@haymansfarm.co.uk

- Postal address: Haymans Farm, Shillinglee Road, Plaistow, Billingshurst, West Sussex RH14 0PQ

2. The Personal Data

We collect and process data relating to our participants, volunteers, potential volunteers, sponsors and supporters to manage our relationship with them and to enable delivery of our aims and objectives. “Personal Data” is information that identifies you. If we have removed your identity (by making the data anonymous it will not be classed as personal data.We may collect and process the following types of personal data:

- Name, postal address, telephone number and business name if applicable (when you fill in forms, make enquiries, or sign up for updates)

- Email address (for subscriptions, enquiries)

- IP address, browser type, and device information (automatically via our hosting platform and analytics tools)

- Payment details (when making purchases, handled securely by our payment processor — we do not store full card details).

3. How We Collect Your Data

We collect data when you:

- Fill in a form or contact us

- Sign up for a newsletter

- Make a purchase or booking-Browse our site (via cookies and analytics tools).

4. How We Use Your Data

We use your data to:

- Respond to your enquiries

- Provide products or services you’ve requested

- Improve and personalise our website and services

- Send you updates or marketing (only if you have consented)

- Comply with legal obligations.

5. Sharing Your Data

We may share your data with trusted third parties, including:

- Wix (website hosting)

- Google (domain, analytics, email)

- Payment processors (e.g.PayPal)

We only share data when necessary and require third parties to protect it in line with the law.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

- Enable essential website functions

- Analyse site traffic (via tools such as Google Analytics)

- Personalise your experience and ensure that we are providing content and services you most want.

We may use Google Analytics 4 (GA4) to help us understand how visitors use our website. GA4 collects information such as pages visited, time spent on site, browser type, and device type. IP anonymisation is enabled so that your full IP address is not stored. Data collected by Google Analytics may be transmitted to and stored by Google on servers outside the UK or EEA, subject to appropriate safeguards. We only run Google Analytics if you have given consent via our cookie banner. You can withdraw your consent at any time. You can manage cookies in your browser settings.

For more details, see our Cookie Policy.

7. Links

Our websites may contain links to other sites. Please be aware that we have no control over other websites and such sites are not governed by this Privacy Statement. This Privacy Statement applies solely to information collected by this website.

8. Storage of Personal Data

We take the security of your personal data seriously. All data entered on our website is stored securely by Wix.com Ltd., our website hosting provider, which uses industry-standard security measures including encryption in transit (SSL) and at rest, access controls, and regular security monitoring.

Access to personal data is restricted to authorised personnel only, and we ensure that our third-party service provider PayPal, and email providers also use appropriate safeguards in line with UK GDPR requirements.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Local Storage of Data

In addition to storing personal data with our website provider (Wix.com Ltd.), we may download or transfer certain customer details to a secure computer system located at Haymans Farm for operational purposes.

This data is stored on password-protected devices with up-to-date security software and, where possible, is encrypted. Access to this data is restricted to authorised personnel only.

We retain locally stored data only for as long as necessary to fulfil the purposes for which it was collected, after which it is securely deleted or destroyed.

10. Payment Card Industry Data Security Standard (PCI DSS)

All direct payment gateways offered by Wix.com and used by Haymans Farm adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

PCI DSS sets the requirements for organisations and sellers to safely and securely accept, store, process, and transmit cardholder data during credit card transactions to prevent fraud and data breaches.

11. Mailing List

We may have a mailing list for our e-newsletters which we will use to send out information about all aspects of our business. We will collect personal information to add people to this list which will be used to inform you of events, to check our records are up to date or to check you are happy with our communications. We will never rent, sell or trade email lists with other organisations or businesses. Our mailing list will be held and managed via third party newsletter service provider called MailChimp. You can read their privacy notice here. Opportunities to unsubscribe from newsletters are provided with every mailing.

12. How Long We Keep Your Data

We keep your data only for as long as necessary for the purposes collected or as required by law.

13. International Data Transfers

We use Wix.com Ltd. (“Wix”) to host and operate our website. Wix is based in Israel, which is recognised by the UK and European Union as providing an adequate level of protection for personal data.

Wix may store and process personal data in various locations worldwide, including in the United States, Israel, and the European Economic Area (EEA). When data is transferred outside the UK or EEA to a country that is not subject to an adequacy decision, Wix ensures that such transfers are protected by appropriate safeguards, including the use of Standard Contractual Clauses approved by the European Commission and the UK Information Commissioner’s Office.

We also use third-party payment processor Paypal to handle transactions securely. Paypal may process personal data in countries outside the UK and EEA. Where such transfers occur, they are protected by similar safeguards in compliance with the UK GDPR.

By using our website and services, you acknowledge that your personal data may be transferred and processed in countries outside your country of residence, but always in accordance with applicable data protection laws and with appropriate safeguards in place.

If you would like more information about how Wix or our payment processors handle international data transfers, please contact us using the details provided in this Privacy Policy.

14. Your Rights

Under the UK GDPR, you have the right to:

- Access the personal data we hold about you

- Request correction or deletion of your data-Withdraw consent to processing (where applicable)

- Object to the processing of their data for certain purposes (e.g. direct marketing)

- Complain to the ICO (Information Commissioner’s Office) if you believe we have mishandled your data.

To exercise your rights, contact us at info@haymansfarm.co.uk.

15. Changes to This Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. The latest version will always be posted on this page.

This Privacy Notice was created on 12.08.25.

16. Contact Us

If you have any questions, please email info@haymansfarm.co.uk